Support

To cancel your Theo subscription:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap Subscriptions
4. Select Theo from the list
5. Tap Cancel Subscription

Important: You must cancel at least 24 hours before your renewal date to avoid being charged for the next period.

All subscription purchases are processed through Apple, and refunds are handled by Apple according to their refund policy.

To request a refund:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Theo subscription purchase
4. Click "Report a Problem"
5. Select "Request a refund" and follow the instructions

Refund approval is at Apple's sole discretion. We cannot process refund requests directly.

To permanently delete your Theo account and all associated data:

1. Open the Theo app on your device
2. Go to Settings (tap the gear icon)
3. Scroll down and tap Account
4. Tap Delete Account
5. Confirm the deletion when prompted

Note: This action is permanent and cannot be undone. All your conversations, messages, and preferences will be deleted within 30 days.

Important: Deleting your account does not cancel your subscription. You must cancel your subscription separately (see above) to avoid future charges.

You can change your active theologian at any time:

1. Open the Theo app
2. Go to the main conversation screen
3. Tap the theologian's name or avatar at the top
4. Select a different theologian from the list

Note that changing theologians starts a new conversation context. Your previous conversations remain accessible in your conversation history.

If you're experiencing issues with receiving responses, try these troubleshooting steps:

• Check your internet connection: The app requires an active internet connection to generate responses
• Verify your subscription: Premium features require an active subscription. Check Settings > Account > Subscription Status
• Restart the app: Close the app completely and reopen it
• Update the app: Make sure you have the latest version from the App Store
• Check Apple's server status: Visit apple.com/support/systemstatus

If the problem persists, please contact us using the form above with details about the issue.

Currently, Theo does not support exporting conversation history. This feature is planned for a future update.

If you need access to your data for GDPR or CCPA compliance purposes, please contact us at privacy@wesleydickens.com, and we will provide your data in a portable format within 30 days.

Yes. We take data security seriously:

• All data is encrypted in transit using HTTPS
• Database storage is encrypted at rest
• We use OAuth 2.0 authentication protocols
• We do not sell your personal information

For more details, see our Privacy Policy.

Yes. Your account and conversation history sync across all devices where you're signed in with the same Apple ID or Google account. Simply download the Theo app on your other devices and sign in.

Theo uses advanced AI to generate responses attributed to historical theologians. While we strive for accuracy, these are AI interpretations based on trained models, not actual responses from the theologians.

Responses may contain errors or limitations inherent in AI systems. For authoritative theological guidance, we recommend consulting primary sources or qualified religious leaders.

New subscribers can try Theo premium features free for 7 days. During the trial:

• You have full access to all premium features
• You will not be charged during the trial period
• You can cancel anytime before the trial ends without charge
• If you don't cancel, your subscription automatically begins after 7 days

To avoid charges, cancel at least 24 hours before the trial ends.

If your question isn't answered here, please use the contact form above to reach out to our support team. We typically respond within 24-48 hours.